STRATEGY 7 Extends Added Value to Customers through
IBM’s Passport Advantage Program
Software Maintenance is the most cost effective way to protect your software investment and gain the greatest value from IBM technology solutions.

Software Maintenance allows you to keep your software up-to-date by providing access to, and the right deploy, the latest Program versions or releases and it helps you ensure that your users are kept up and running by providing your IS support personnel access to remote technical software support features such as electronic and voice support.

Software Maintenance
Software Maintenance (upgrade protection and Technical Support) is included with each IBM distributed software license (including WebSphere, DB2 Information Management, Lotus and Tivoli software) sold through the Passport Advantage and Passport Advantage Express programs. Each license includes 12 full months of coverage and entitles you to access the latest versions and releases of software and technical support for your IT Staff.

IBM Passport Advantage Software Maintenance
Passport Advantage includes a maintenance feature that complements your IBM software purchases. It includes both product upgrades and technical support, and fosters successful software deployments. With product upgrades, you get complete upgrade and cross-platform migration coverage for most commercially available IBM distributed software—Lotus, WebSphere, Tivoli, DB2 Information Management, and Rational Software.

You can upgrade to new releases and new versions as the needs of your business dictate. Technical Support helps keep your users up and running wherever they're working in the world. This is our way of making sure you're covered with the tech support you need. This is your way of getting an increased return on your IBM investment of a total software solution.