Newport
Beach, CA—November 15th, 2001 —
For Benton Express, a Less-Than-Load (LTL) regional
trucking company from Atlanta, Georgia, keeping
track of its tractors, trailers, drivers, loads
and customers is central to its business success.
Benton depends on technology to help them manage
these complex and rapidly changing dependencies.
It's custom-written Universe-based transportation
system has been refined for nearly two decades
and is used by Benton's dispatchers, customer
service representatives, drivers and customers
to track key data points related to shipments.
Benton had evaluated truck- based communications
such as Qualcomm's satellite-based system that
relays messages to and from the trucks including
GPS positional data. The Qualcomm system, while
effective, was also very expensive to support
and maintain and required expensive truck- based
satellite transceivers.
Mark Headrick, IT Director for Benton, recognized
that Benton's driver carried Nextel cellular radios
with them while on the road. These devices were
selected for their ability to provide inexpensive
voice communication for the drivers but Mark recognized
that for a $10.00 additional service charge per
month, these devices could be used for truck-
based data communication as well. The challenge
lay in building the wireless application that
would run on the Nextel phone and connect directly
with the UniVerse-based applications running at
HQ. The applications would need to be very simple
and easy to operate.
Benton turned to Strategy 7 Corporation for the
answer. Strategy 7 is a seasoned and successful
provider of UniVerse products support, with expertise
in middleware and Internet strategies. In addition,
Strategy 7 is a pioneer in the area of wireless
application development. Based on the analysis
of Benton's present and future needs, Strategy
7 Corporation recommended the Brience wireless
application platform. With Brience, Benton was
able to re-use and leverage the java-based code
it had already written for it's web-based E-tracking
system. This significantly reduced the development
time required creating a working wireless application.
In addition, Brience's ability to support over
350 devices including the Nextel phone was key
in the decision.
Benton's first application is for delivery confirmation.
As the truck driver departs the terminal with
his load, he is given a Nextel phone to carry.
The URL to the wireless delivery application is
bookmarker on the phone so that the driver need
only press one button to view the shipments for
the day. He can then scroll up or down the select
the shipments. From the next menu, the driver
can select the order number and a list of recent
receivers (signatures) is displayed for that shipment.
The trucker can then select the correct receiver
and the system back at HQ is updated with the
delivery confirmation complete with date, time,
signature etc. This information is updated to
the dispatch system in real time, which also updates
the internet immediately.
The application itself is simple and the engine
used, Brience, allows it to be easily customized
to fit the unique needs of nearly any delivery
company. While Benton chose to use the Nextel
telephones, the application can also support other
devices including handheld computers with bar
code scanning and magnetic stripe readers for
extended function and convenience.
Another interesting feature is that this application
can interface with Voice gateway products that
allow navigation of the application with pre-recorded
or synthesized voice prompts and voice recognition
or touch-tone input.
Benton Express projects costs savings due to
avoidance of Qualcomm infrastructure costs as
well as internal process cost reductions to be
well in excess of $250,000 in the first six months.
Delivery confirmation is but the first of many
applications slated for Benton Express as it seeks
ways to cut costs, improve service and run a leaner
business in these challenging economic times.
About Strategy 7 Corporation
Strategy 7 Corporation has helped hundreds of
organizations, large and small, adapt in the face
of rapidly changing technology. The Strategy 7
team has consistently helped clients define, develop
and deploy business solutions across many industries.
Strategy 7 is a nationally recognized value added
partner for top vendors including Hewlett-Packard,
IBM, Informix, Oracle, jBase, Raining Data, Broadvision
and Brience. The company combines expert level
delivery skills with a passion for partnering
with its clients including American Express Financial
Services, Ryder Logistics, Signa, NuSkin, AT&T,
UCLA and the State of New Mexico.
FOR MORE INFORMATION
OR TO SET UP AN INTERVIEW,
PLEASE CONTACT Arturo Leon @ (949) 719-9410
or at
.
|