Sun
Hardware Support Contracts provide Platinum-mission
critical, Gold-business critical, Silver-basic
support and Bronze-self support services to suit
the individual needs of the customer. The features
of each level are specifically designed based
on a comprehensive product inventory and skills
assessment.
Proactive Sun support,
with personalized service, is Strategy
7’s commitment to our customers.
Sun’s comprehensive
programs provides STRATEGY 7’s users
with levels of coverage based on need--the customer
has everything to gain—time, money and superior
service.
Satisfying Customers
Through Award-winning Service and Support
HP has steadily increased customer satisfaction
rates over the past year and has now implemented
a new and innovative support and services program
called HP Total Care. The program offers customers
greater options for convenient support, including
industry-leading one hour e-mail response; 24x7
toll-free speech-enabled telephone support in
English, Spanish(2) and French(3); built-in product
support options for computing products; easy-to-access
online diagnostic tools and downloadable drivers;
and enhanced repair options with faster turnaround
times for computing products.
With HP Total Care, specialized agents are easier
than ever to reach via phone, web or e-mail and,
with 12-14 weeks of technical and soft-skills
training, they are well-versed to understand as
much as possible about the customer and their
products, meaning faster response times and increased
first time resolution rates.
Pricing and Availability
Additional information, pricing and availability
details are available in an online press kit at
http://www.hp.com/go/consumerstrategy
or at http://www.hpshopping.com.
About HP
HP delivers vital technology for business and
life. The company's solutions span IT infrastructure,
personal computing and access devices, global
services and imaging and printing for consumers,
enterprises and small and medium business. For
the last four quarters, HP revenue totaled $70.4
billion. More information about HP is available
at http://www.hp.com. |